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Over 20 years of Call Centre Experience to help Improve your Operation
At SCCS we are passionate about Call Centres, the people who work in them and the Customers with whom they interface. We focus our services on recruiting the best people and training them in the skills they need to succeed. Whilst our consultancy services ensure that the process, technology and planning that supports them, is efficient in all respects. We work with both ‘bricks and mortar’ operations as well as virtual, home based operations.
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Highly experienced advice to improve efficiency.
Services include Operational review, trouble shooting, interim managers, process re-engineering and new set ups. |
Courses to improve performance and Customer communication. Bespoke courses for everybody and every aspect of the Contact Centre. Every industry catered for. |
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We have been developing and managing home based teams for 18 years. We offer expert advice so that your company reaps the benefits of this increasingly popular strategy. |
Specialists in volume agent recruitment programmes that reduce attrition and increase the quality of those employed. We also run assessments for all levels of Call Centre personnel. |
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