Teleworking – Save money, whilst attracting a whole new loyal work force.
Teleworking (or home workers) is rapidly becoming a viable alternative to increasing Call Centre capacity. It has some fantastic benefits.

• Much lower staff absence and turnover
• Considerable cost savings
• Ability to avoid re-location or outsourcing
• Greater work flexibility for your people
• Improved service and increased sales

Establishing a Teleworking operation can be fraught with pitfalls though and these results will only be achieved if the operation is planned and implemented carefully. Most companies do not have the expertise to do this. However, our consultants at SCCS have successfully been establishing and managing home based teams for almost 20 years and can help you get it right first time.

We are entirely independent and our services to this market include recruitment, training and both operational and technical consultancy. We have worked with major companies such as AXA PPP, BUPA, Norwich Union and Autoglass.

Today's technology has made it much easier to simply have Teleworkers as part of the call centre, yet not occupying valuable space in the centre itself. The proliferation of Broadband and the increasing bandwidth, means that sending data and voice into an agent's home office is simple and transparent to the caller. You can now view real time agent statistics, listen to and record their calls and even display the calls queuing and the performance in the call centre.

View our most recent case study to see the dramatic impact our input had on an established business new to Teleworking.