Success in a Call Centre can be simplified to ‘Recruiting the
right staff, giving them the skills they need, providing good management
and the necessary supporting technology and infrastructure’.
Sounds easy, but the training has to be ongoing and highly relevant
to the role and must be directed at both Agents and Managers.
The performance of your frontline, customer facing staff will be
critical to the ultimate success of your whole organisation. Yet they
can only perform to the level that their skills allow them. Enhancing
those skills will always have an immediate effect on the results achieved
as well as providing high morale. Our training programmes deliver results
for our clients.
- The airline reservation company who saw their
sales conversion rate jump ten percentage points.
- The ferry company that saw its sales conversion increase
by 15% in a month grossing thousands in additional bottom line revenue
- The financial services company that saw take up of
insurance leap by over 20% following the input of one of our trainers.
View our list of courses.
Through a team of highly experienced
Call Centre trainers, SCCS provide a comprehensive range of training
programmes for all levels of call centre staff. Covering both sales
and service, inbound and outbound, all courses are highly results oriented
and always delivered by Call Centre specific trainers of many years
experience and success.
“Confident in my decision to
contract Specialist Call Centre Services to provide leading edge
and capability of the organisation reflected the owners own standards
of excellence and integrity. The anticipated return on investment for
the organisation, the staff and the customer was exceeded.”
- Irene Hayward (Stena Line)
“The Sales course I attended, run
by SCCS, was one of the best sales training courses I've ever attended
during my 14 year
insurance career”.- Ralph Tam (MD Asia Pacific