Success in a Call Centre can be simplified to ‘Recruiting the right staff, giving them the skills they need, providing good management and the necessary supporting technology and infrastructure’. Sounds easy, but the training has to be ongoing and highly relevant to the role and must be directed at both Agents and Managers.

The performance of your frontline, customer facing staff will be critical to the ultimate success of your whole organisation. Yet they can only perform to the level that their skills allow them. Enhancing those skills will always have an immediate effect on the results achieved as well as providing high morale. Our training programmes deliver results for our clients.

• The airline reservation company who saw their sales conversion rate jump ten percentage points.
• The ferry company that saw its sales conversion increase by 15% in a month grossing thousands in additional bottom line revenue for the company.
• The financial services company that saw take up of insurance leap by over 20% following the input of one of our trainers.

View our list of courses.

Through a team of highly experienced Call Centre trainers, SCCS provide a comprehensive range of training programmes for all levels of call centre staff. Covering both sales and service, inbound and outbound, all courses are highly results oriented and always delivered by Call Centre specific trainers of many years experience and success.

“Confident in my decision to contract Specialist Call Centre Services to provide leading edge training programmes. The professionalism and capability of the organisation reflected the owners own standards of excellence and integrity. The anticipated return on investment for the organisation, the staff and the customer was exceeded.”
- Irene Hayward (Stena Line)

“The Sales course I attended, run by SCCS, was one of the best sales training courses I've ever attended during my 14 year insurance career”.- Ralph Tam (MD Asia Pacific Goodhealth Worldwide)