Reduce Staff Attrition, Improve Productivity and Save Money!
A recent report showed that 71% of Contact Centres have difficulty attracting and retaining quality people. Staff turnover is very costly. Considering the time and money spent on constant recruitment and training as well as lost productivity, we calculate the cost to be around £500k p.a. for an average 150 seat operation.In most cases, high staff attrition stems from the recruitment method used. We have developed an industry approved, best practice process, suitable for 3-1000 agents, that is proven to reduce staff turnover and improve the quality of recruits. Specialist Call Centre Services are industry experts and have many case studies and testimonials that bear testament to our success in this field. We have been successfully operating multi-agent campaigns for over 10 years in almost all industry sectors. View our call centre recruitment process.