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| Home Workers. There are numerous reasons for businesses to consider having home based workers as part of their Call Centre, while more and more of us are working from home at least part-time. But what if you are the home-based worker? How do you make sure that you stay motivated and productive? We give you 20 do's and don'ts, based on 20 years of managing home-based teams. Read More
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Interview Preparation. You've spotted the ideal job, written a great CV and have now been shortlisted for interview. How do you give yourself the best possible chance of landing this great opportunity? We tell you in detail how to impress at interview with clues to the type of questions you are likely to be asked. Read More |
Recruitment. If you have a reasonably large call centre, you probably have the need to recruit new agents on a regular basis. Obviously you want the best available and we suggest 10 questions that you should ask yourself before setting off on any such recruitment campaign. Read More |
Staff Motivation. Recent research on this website has shown that the most important motivating factor to Call Centre Agents are the people they work with. Read a summary of this report. Read More |
| Humour. If you want a bit of light relief, why not visit our humour corner. Have a look at some of the strange things people put on their CVs and the different tactics used to try and get an interview! Read More |
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